Business Support Analyst

Salary:  £28,000 to £33,000 dependent on experience

Contract Type:  Permanent – Full time

Security Level:  SC - Vetting explained - GOV.UK (www.gov.uk) 

Location:  Gatwick – Hybrid (2 days per week required)

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

To manage the portfolio of Third-Party IT Contracts, IT Hardware and Software Licensing. To provide a range of relevant, timely and cost-effective IT Services from external suppliers, which will support the tactical and strategic business requirements of the CAA.

The jobholder will ensure appropriate visibility of agreements as available to relevant stakeholders and in managing renewals will ensure timely consideration to provide the opportunity for the best possible procurement and service agreements.

The jobholder may be responsible for the management of technology assets, which includes optimising the value and cost of technology assets while mitigating the risks these assets present to the organisation throughout their life.

Core Accountabilities

• Management of IT and CAA Assets in accordance with the company policy.
• Manage the CAA IT hardware catalogue ensuring best value for money and performance is obtained from external suppliers.
• Manage and maintain inventory data within the Configuration Management Database (CMDB) tool.
• Monitor IT Service Management tool (ITSM) incidents, change and service requests queue.
• Undertake ad-hoc project activities as agreed with the Business Support Manager.
• To be engaged or involved with project activity such as Kit Refresh and Software upgrades.
• Escalate Software Licensing queries to Senior Business Support Analyst and/or Business Support Manager as relevant.
• Ensure all new software and hardware requests for the production environment are conducted in complete compliance with the change process.
• Ensure that operational documentation is maintained and up-to-date and stored in the appropriate document repository.

About You

Minimum essential requirements for the role:

• Good communication skills

• Ability to take ownership of and progress incidents to resolution.
• Ability to work under pressure.
• Excellent Reporting and Governance skills.
• Understanding of different Software Licensing Models.
• Experience of audit and review processes.
• Ability to work with minimal supervision, prioritising and managing their workload.
• Knowledge of technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services.

Desirable skills for the role:

• Knowledge of ITIL framework as disciplines would be preferential.
• Understanding of contract structure and incorporated Terms and Conditions.
• Previous experience managing financial budgets and spend in relevant nominals, whilst escalating any risks of a budgetary nature in a timely fashion.

Inclusivity

We are proud to be an equal opportunity employer and celebrate our diversity ensuring all are backgrounds included here at the CAA. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview.

Our Benefits

We offer a range of excellent benefits such as:

• Flexible & hybrid working arrangements available
• 28 days annual leave + public holidays (additional 5 days leave purchase scheme)
• Generous pension scheme (Up to 12% employer contribution)
• Wellbeing Room at Gatwick
• Mental Health and Suicide First Aiders
• Employee Assistance Programme, talking therapies and neurodiversity support via Occupational Health & access to Headspace for colleagues and 5 dependents
• Free onsite gym at Gatwick or discounted gym membership for London
• EV charging points
• Employee Development courses internally and via Skillsoft

Our Values
 

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Friday 13th September

Interview Date: w/c Monday 23rd September at Aviation House Gatwick

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.