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Infrastructure Support Engineer

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Date: 29-Jul-2022

Location: Gatwick, GB

Company: Civil Aviation Authority

Salary: £31,260 up to £45,000 pa dependent on experience


Contract Type: Permanent


We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.


The Role


We have an exciting opportunity for an Infrastructure Operations Analyst to join our Infrastructure Operations team. Whilst primarily being responsible for the day to day support of Operational IT services including infrastructure and telecommunication services you will ensure that service requirements are being met with a focus on availability, capability and manageability of these services. 


There will also be opportunities to work closely with our Platform Delivery team to assist in delivering ongoing projects in the CAA.


  • Systems administration of the specified infrastructure and technologies, and configuration and deployment as required
  • Ensure infrastructure tools are operable, undertaking fixes, maintenance and performing regular update activities
  • Assist in IT Infrastructure and Telecommunications Projects
  • Responsible for providing input into the optimisation of infrastructure system management approaches through an understanding of evolving business needs and technology capabilities
  • Progress changes and work orders in line with defined change management process
  • Carry out complex security renewal activities
  • Resolution of hardware problems via the appropriate supplier.
  • Incidents and Change kept updated regularly
  • Be a 3rd line escalation point for the IT Service Desk and Desktop support teams



About You


We are looking for someone who will have the relevant technical knowledge and experience implementing Enterprise Information Technologies, specifically Cisco Networks (LAN, WAN, DNS, DHCP), Operating Systems (Windows 10, Server 2008, Server 2012, Server 2016, Server 2019) and Server/Application Virtualisation (VMWare), NetApp Storage Systems and Security fundamentals.


Demonstrable knowledge and experience of delivering key technologies deployed within the CAA environment, including NetApp Storage, SCCM, VMware ESXi 6.7 or higher, SolarWinds and Cisco networks. 


Strong working knowledge of Microsoft technologies (including AD/Group Policy, SCCM, O365/Azure platforms and PowerShell scripting) is essential.


Working technical knowledge of PBX, voice mail and Contact Centre technology, with hands on knowledge of the configuration and optimisation of Telecommunications and video conferencing equipment would also be preferable.


You will have the ability to work under pressure and communicate with colleagues at all levels of the organisation.  You will be a strong negotiator and feel comfortable in negotiating with colleagues to satisfy business needs.  You will need to provide on-call support as part of a rota, and to be able to respond at short notice to high priority incidents out of hours.


You will ideally hold the following qualification:


  • Formal technical accreditation in Infrastructure technology (Cisco, Microsoft, VMWare etc).
  • Formal ITIL accreditations to Foundation level.




What Can We Offer You?


It is a great time to join the CAA, we are transforming a number of our key technology services; continuing our focus and maturity of cyber security whilst building major new services for our customers to mature new ways of working including Agile and DevOps, and exploiting new cloud-based capabilities in Microsoft Azure.


We are focused on the development of our people and you will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the organisation.


Additional Information

Given the impact of Covid-19, it’s likely that you will work remotely to begin with as we plan for a return to work within the government guidelines.


We also operate on a shift pattern between the hours of 7.30am – 5.30pm. There is an on-call support as part of a rota, to be able to respond at short notice to high priority incidents out of hours



Working With Us

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day to day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: 14th August 2022

Interview Date: w/c 22nd August 2022


Please note that due to the current Covid-19 situation, all interviews will be conducted online by video conference using Microsoft Teams.

Job Segment: Cyber Security, Service Desk, Technical Support, Telecom, Telecommunications, Customer Service, Technology, Security