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Shared Service Centre Administrator

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Date: 23-Nov-2021

Location: Gatwick, GB

Company: Civil Aviation Authority

Salary: £21,450 to £23,446 per annum - dependant on experience

Overtime Available: Single rate for evenings - Double time for Saturday & Sundays

Contract Type: Permament, Part-time & Fixed Term Contract for 12 months (multiple opportunities available) 


We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards and we pride ourselves on our ability to adapt to the constantly changing aviation environment.


The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides a range of services that underpin the UK’s Aviation Safety framework and is the starting point for so many CAA processes where the first line of regulatory control and safety regulation begins at the application stage. We handle the applications for most of the licences, certificates, approvals, permits and permissions that the CAA issues.


The Role


Our comprehensive on the job training means you'll need to be flexible – processing different types of applications and information, dealing with telephone queries, managing emails and learning about all aspects of the SSC and its' services all the while making sure excellent customer service is at the heart of everything you do.

You'll be surprised at the technical expertise, insight, and knowledge you can learn on the job and in time, find yourself advising and guiding others on specialist subjects.


About You


We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands. As this is a high-paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.


IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing. You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department. Previous experience of working in a shared service or aviation related setting would be an advantage but not essential.


What Can We Offer You?


We are focused on the development of our people and you will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the CAA.


Additional Information


Given the impact of Covid-19, it's likely that you will work remotely to begin with as we plan for a return to work within the government guideline.


Our Values


Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here


Working With Us


We offer a range of fantastic benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!


Wherever possible, we offer flexible and variable working hours to help our people effectively manage all areas of their lives. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.


As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.


Closing Date: Monday 6th December

Interview Date: W/C Monday 13th December

No recruitment agencies please.

Job Segment: Law, Legal, Part Time, Aviation