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Consumer Panel Manager and Policy Principal

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Date: 11-Jan-2022

Location: London, GB

Company: Civil Aviation Authority

Salary: £52,109 up to £65,000 dependant upon experience

Contract Type: Permanent, open to part time


We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.


The Role


As part of our responsibility to ensure that the rights of aviation consumers are protected and continuously improved the CAA operates a Consumer Panel. This group of consumer experts works together to provide a multifaceted perspective on key aviation consumer issues. The findings of this panel go on to help advise policy as well as challenge our thinking as an organisation.


To this end we’re looking for a Consumer Panel Manager and Policy Principal to lead in the governance of the panel, its outputs, associated processes and deliverables. Additionally, this role will help ensure that value is being derived from discussions and that these are translated into meaningful policy decisions.


This is a phenomenal role for someone who possesses not only strong internal governance skills and experience, but who also has a real passion for consumer rights. You will work with nationally renowned consumer experts and help address some of the most pressing consumer issues in aviation today. You will partner closely with the panel to ensure accountability, drawing out key insights and enabling consensus where possible, as well as presenting and representing the panels perspectives to the wider business. To this end, you should seek to develop positive relationships with a wide variety of partners while also often challenging them and driving evidence based decision making.


About You


  • Minimum of Graduate level educated or equivalent experience
  • ‘Advanced-expert’ level of knowledge, skills and proficiency in a field relevant to consumer protection
  • Experience of managing a consumer panel or providing board secretariat would be an advantage
  • Possession of, or proven ability to develop, thorough, detailed and up-to-date knowledge of consumer law and applied consumer policy
  • Experience of working in a regulatory and/or compliance-based environment
  • Highly developed communication skills and the ability to explain technical issues clearly, including to senior colleagues
  • Strong drafting skills and the ability to bring together sophisticated and technical arguments and analysis in a structured, accessible and analytically thorough way
  • Strong consultation skills, with an ability to broker a position between parties that everyone can sign up to


What Can We Offer You?


This is a truly unique chance to be at the heart of consumer based decision making in the aviation industry. It is perfect for someone who is passionate about consumer protection or aviation, enjoys working with a diverse set of ideas and perspectives and has strong organisational and consultation skills. This role also offers you an unparalleled opportunity to grow your network as you will often interact with highly influential industry thought leaders and technical experts.


Additional Information


For many appointments within the CAA, these roles require access to operationally critical infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.


To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. This can either be 3 years or 5 years depending on the level required (CTC or SC). If you do not meet these requirements, we may not be able to accept your application. For more information please visit - Vetting explained - GOV.UK (www.gov.uk)


Given the impact of Covid-19, it’s likely that you will work remotely to begin with as we plan for a return to work within the government guidelines.


Working With Us


We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!


We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day to day role, providing you with opportunities to develop and grow your career with us.


We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.


We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.


As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.


Our Values


Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here


Closing Date: 25/02/2022

Interview Date: w/c 07/02/2022


Please note that due to the current Covid-19 situation, all interviews will be conducted online by video conference using Microsoft Teams.


No recruitment agencies please.


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