Share this Job

Survey Interviewer - Luton

Apply now »

Date: 21-Jun-2022

Location: Luton, GB

Company: Civil Aviation Authority

Salary: Up to £20,097


Contract Type: Part time – Fixed Term Contract


We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.


The Role


We are currently looking for Survey Interviewers for Luton Airport – candidates would be required to work 8 shifts per month (58 hours) and have previous customer experience.


The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations:


  • To approach air passengers to seek their cooperation with the survey
  • To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire
  • Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given
  • Maintain a strict systematic random sampling scheme to ensure integrity of survey results
  • On a rotating basis act as shift team leader, ensuring that the team are in place on time, maintain productivity, dealing with any problems and liaising with HQ staff as appropriate


Shift patterns would be between 5am and 10:30pm – this would largely depend on passenger numbers coming through the airport.


About You


Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.


Previous experience with market research is advantageous but not essential.


What Can We Offer You?


We would be able to offer flexible shift patterns for those candidates looking for part time hours with free parking, uniform allowance as well as staff discounts at airport retailers and restaurants.


Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.


To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. This can either be 3 years or 5 years depending on the level required (CTC or SC). If you do not meet these requirements, we may not be able to accept your application. For more information please visit - Vetting explained - GOV.UK (


Working With Us

We offer a range of excellent benefits such as 28 days annual leave prorated and a generous pension scheme


We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Tuesday 5th July 2022

Interview Date: W/C Monday 11th July 2022


No recruitment agencies please.

Job Segment: Market Research, Part Time, Aviation, Marketing, Research