Infrastructure Operations Analyst

Salary: Up to £45,000 per annum dependent upon experience

Contract Type: Permanent – Full Time

Security Level: SC

Visa Restrictions: This position does not offer visa sponsorship

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Infrastructure Operations Analyst is responsible for the day-to-day support of Operational IT Services including infrastructure and Telecommunications Services.

The Infrastructure Operations Analyst is responsible for ensuring that the service requirements of the business are met, with the primary drivers being the Availability, Capability and Manageability of services.

This will be a transformation support role between standard on premise BAU/Operations to DevOps, which will involve supporting our Azure Platform Team who are responsible for implementing new IaC Azure services for the CAA using Terraform.

Core Accountabilities

• Systems administration of the specified infrastructure and technologies, and configuration and deployment as required
• Work with the Azure Platform team, attending regular standups to provide updates on Azure tasks
• Ensure infrastructure tools are operable, undertaking fixes and maintenance
• Carry out the CAA telecommunications moves, adds and changes
• Responsible for the delivery of IT infrastructure in line with the company's business goals
• To coordinate and perform Operations Support activities including the provision of technical expertise to assist in efficient and effective Telecommunications and the associated environments
• Assist in IT Infrastructure and Telecommunications Projects
• Monitor telecommunication systems usage and performance to ensure that resources are used efficiently and that the required resource usage does not exceed those available
• Responsible for providing input into the optimisation of infrastructure system management approaches through an understanding of evolving business needs and technology capabilities
• Management of incidents and changes allocated in Service Desk
• Undertake agreed preventative maintenance in line with available tools
• Progress changes and work orders in line with defined change management process
• Carry out complex security renewal activities
• Ensure that all calls and changes are dealt with and within agreed SLA’s
• Resolution of hardware problems via the appropriate supplier
• Ensure that problems arising are dealt with and users are kept informed
• Incidents and Change kept updated regularly
• Act as project resource to assist the platform delivery team in delivering projects or changes where applicable and to allow for knowledge transfer into support
• Provide on-call support as part of a rota, to be able to respond at short notice to high priority incidents out of hours

About You

To be considered for the role you must have:

• Relevant technical knowledge and experience of supporting and managing Enterprise Information Technologies, specifically Networking (LAN, WAN, DHCP, DNS), Network Operating Systems (Windows, Linux) and Server and Application Virtualisation (VMWare), NetApp Storage and Security
• Good/Strong scripting language skills from using tools such as PowerShell
• Demonstrable knowledge and experience of delivering key technologies deployed within the CAA environment, including SCCM, VMware, Microsoft O365\Azure, and Cisco
• Experience with IP / VoIP networking / technical proficiency in LAN/WAN architectures would be an advantage
• Experience in managing and updating firmware for Cisco switches, ESX hosts, and other similar hardware would be an advantage
• Understanding and/or experience using Terraform code in Azure would be an advantage
• Understanding of Performance Monitoring against pre-determined service level agreements
• Knowledge of cabling/patching of systems and installation
• Methodical and organised
• The ability to work under pressure
• Good interpersonal skills with the ability to communicate with staff and management at all levels
• The ability to negotiate with members of the business community to satisfy business needs
• Be self-motivated and have the ability to motivate and influence others
• Operational experience of infrastructure environments embracing the following technology platforms:
  • Server 2008/2012/2016/2019/2022
  • Scripting/PowerShell
  • Virtualisation (VMware ESXi 7.x/8.x)
  • Maintaining/updating Cisco switches
  • Azure technologies inc. maintaining and administering Exchange Online and other Azure admin centers (InTune, Teams, Defender etc)
  • Networking (DHCP, DNS, LAN/WAN)
  • Security (protocols and best practices)
  • Active Directory Services.
  • Mail Services (Exchange 2016/O365)
  • Enterprise management, including system monitoring, storage, and backup
  • Storage Area Networks (Netapp)

Ideally the post holder should have:

• Formal technical accreditation in Infrastructure technology (Azure, Cisco, VMWare, etc).
• Formal ITIL accreditations to Foundation level

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

SC - To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 5 years.

If you do not meet these requirements, we may not be able to accept your application.

For more information on SC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Tuesday 7th April 2026

Interview Date: W/C Monday 20th April 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.