Senior Administrator

Salary: Up to £31,000 per annum dependent upon experience

Contract Type: Permanent – Full Time

Security Level: BPSS

Location: Gatwick – 2 days office attendance required

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: Friday 25th September 2026

Interview Date: Pre-Screening Telephone Interviews – Monday 28th September 2026

Face to Face Interviews: Thursday 15th October 2026

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

To provide an effective and efficient business support service to the SSC Business Delivery Manager, SSC Leadership team and to all teams in the Shared Service Centre ensuring an effective two-way flow of communication and information in supporting SSC recruitment and resourcing, SSC colleague database, diary management and all business delivery operational support functions.

Core Accountabilities

• Maintain resource records for the Shared Service Centre (SSC) including;
  • Providing and management of an efficient recruitment pipeline from the scheduling of Assessment Centre’s, arranging interviews and completing the onboarding process.
  • Regular review of SSC Business Operations Work Instructions and Procedures
  • Regular review and management of SSC colleague database.
  • All operational workforce planning activities.
  • All SSC P&C related support management.
  • Monthly data reporting and metrics to SLT and internal customers.
  • Develop and maintain SSC People Dashboards and metrics.
  • All SSC Operational support activities.
• Provide meeting support (i.e. assisting the Business Delivery Manager to develop agendas, circulate actions, prepare and circulate slides or meeting material and the organising of the meeting including attendees and any logistics.
• Provide business support as required on special projects and in support of the SSC.
• Responsible for managing and updating relevant databases and systems to maintain accurate and effective records and retrieve management information from the system (including taking on Super User responsibilities for systems as required).
• Management of electronic filing of CAA records and decisions using appropriate naming conventions in line with CAA records management policy ensuring accuracy for regulatory purposes.
• Providing support to the SLT in the collation and delivery of data and information as required by the management team or technical experts.
• Providing support in preparation for any Stakeholder events.
• Undertake training, mentoring and oversight of the work of SSC Business Support Officers using standard induction processes and approaches.
• Other ad-hoc business support tasks when required.

General

• Promote Diversity and Inclusion in accordance with CAA policies. Equality and Diversity have a strong connection to the core CAA Values and Behaviours. The CAA needs every single one of its employees to feel respected and free to perform at their best.
• Undertake tasks as set by the SSC Leadership Team as required.
  
  

About You

• An interest in and/or experience of working in an Aviation environment would be advantageous.
• Experienced Administrator, HR Experience preferable.
• Ability to research, assimilate and provide information is essential.
• Education to GCSE or higher standard in English and Maths.
• Proven time management skills including an ability to effectively prioritise in a busy environment to meet business needs and customer needs.
• Methodical and organised with an eye for detail.
• Excellent IT Skills across Microsoft Office applications.
• Excellent communication skills, both written and verbal, with a variety of internal and external people, including people whose first language may not be English.
• Produce good quality, accurate work to deadlines.
• To work effectively in a small team, the post holder must be prepared to be cross-trained and share administrative tasks including routine administrative duties.
• Proficient operator of Microsoft Office and use of Excel. To work to set formats or design suitable formats to suit the requirements of the task is essential.
• Will and able to perform a variety of office functions (flexibility), demonstrating sound administrative skills and be able to switch form one task to another quickly.
• Experience working in a customer service environment would be beneficial.
• Confidence to ask questions and seek resolutions.
• Exercise tact, discretion and diplomacy regarding disclosure of information.
• Ability to deal with challenging customers or stakeholders.
• Ability to work effectively under pressure with a high degree of stakeholder contact.
• Ability to think logically, and make decisions on a wide variety of activities, whilst applying good judgement around when to seek further advice.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

BPSS - To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit - BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.