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SSC Officer

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Date: 09-Sep-2021

Location: Gatwick, GB

Company: Civil Aviation Authority

Salary: £21,450 per annum

Contract Type: Fixed Term Contract for 12 months (multiple opportunities available)


We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards and we pride ourselves on our ability to adapt to the constantly changing aviation environment.


The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides our customers with a focused one stop shop. It offers a single point of contact for customers requiring multiple services from us such as: private pilots and engineer licenses, certificates of airworthiness, UAS (Unmanned Aircraft Systems) and resolution of queries.


The Role


Our comprehensive on the job training means you'll need to be flexible - spending time on the phone lines, managing emails and learning about all aspects of the SSC and its' services all the while making sure excellent customer service is at the heart of everything you do.


You'll be surprised at the technical expertise, insight and knowledge you can learn on the job and in time, find yourself advising and guiding others on specialist subjects.


About You


We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands. As this is a high-paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.


IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing. You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department. Previous experience of working in a shared service or aviation related setting would be an advantage but not essential.


What Can We Offer You?


We are focused on the development of our people and you will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the CAA.


Additional Information 


Given the impact of Covid-19, it's likely that you will work remotely to begin with as we plan for a return to work within the government guideline.  


Working With Us


We offer a range of fantastic benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!


Wherever possible, we offer flexible and variable working hours to help our people effectively manage all areas of their lives. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.


As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.


Closing Date: 22nd September 2021

Interview Date: W/C 27th September 2021


Please note that due to the current Covid-19 situation, all interviews will be conducted online by video conference using Microsoft Teams.

Job Segment: Aviation