Survey Interviewer - Heathrow

Salary: £23,050 (Prorated salary £10,942 per annum as this is a part time role)

Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year

Location: Heathrow Airport

We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

We are currently looking for Survey Interviewers for Heathrow Airport and candidates would have previous customer experience.

The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations:

• To approach air passengers to seek their cooperation with the survey
• To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire
• Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given
• Maintain a strict systematic random sampling scheme to ensure integrity of survey results

Shift patterns would be between 6am and 10:30pm – this would largely depend on passenger numbers coming through the airport. Heathrow requires early starts of 6am so candidates should live within a commutable distance for shift times.

About You

Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.

Previous experience with market research is advantageous but not essential.

Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset.

Experience of working autonomously and without supervision.

What Can We Offer You?

We would be able to offer flexible shift patterns for those candidates looking for part time hours with free parking, uniform allowance as well as staff discounts at airport retailers and restaurants.

Additional Information
 

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.

If you do not meet these requirements, we may not be able to accept your application.

For more information on CTC and clearance please visit - Vetting explained - GOV.UK (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to sign a declaration of interest.

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.
 

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!
 

Our Values
 

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
 

Closing Date: Friday 29th November 2024

Interview Date: Wednesday 4th December 2024

No recruitment agencies please.